Age and kids policy: what families need to know
The Ritz-Carlton Reynolds, Lake Oconee is an all-ages, family-friendly resort: children are welcome and the property runs a Ritz Kids program, supervised childcare/activities (surcharge), and a playground. Note the minimum check-in age is 21 and some facilities (for example the outdoor Infinity Pool and spa amenities) have age restrictions or seasonal adult-only hours.
In this guide
Check-in, minimum age and basic policies
Check-in at The Ritz-Carlton Reynolds, Lake Oconee begins at 4:00 PM and check-out is at 11:00 AM. The primary guest checking in must be at least 21 years old and will need a credit card on arrival.
The resort operates as a cashless property: guests present a credit card at check-in and may charge dining, spa and other purchases to the room. There is a mandatory daily resort fee that covers selected services and activities (the resort fee does not include meals).
- Minimum age to check in: 21
- Cashless property — credit card required at arrival
- Mandatory daily resort fee (covers select fitness, parking and activities; does not include meals)
| Item | Policy |
|---|---|
| Check-in / Check-out | 4:00 PM / 11:00 AM |
| Minimum check-in age | 21 years |
| Cash | Not accepted on property (cashless) |
Pools, beach and seasonal age rules
The resort has multiple pools: an Indoor Pool, an outdoor Infinity Pool, a Family Pool (seasonal) and a Whirlpool. There is also a real sand beach on Lake Oconee with towel and umbrella service and non-motorized watercraft available for guests.
The Infinity Pool is restricted to guests age 12 and older from Memorial Day Weekend through Labor Day Weekend (outside that summer window it opens to all ages). Pool cabanas at the Infinity Pool follow the same age cutoff during the summer period. The Family Pool and indoor pool are intended for guests of all ages, though the Family Pool may operate seasonally.
- Pools on property: Indoor Pool, Infinity Pool (heated year-round), Family Pool (seasonal), Whirlpool
- Infinity Pool age cutoff: 12+ during Memorial Day–Labor Day weekend period (seasonal policy)
- Beach: sand beach on Lake Oconee with umbrellas, towels, non-motorized craft
| Facility | Typical age access |
|---|---|
| Infinity Pool | 12+ during summer (Memorial Day–Labor Day); open to all ages outside that window |
| Family Pool | Open to children (seasonal) |
| Indoor Pool | Open to all ages |
Ritz Kids program, kids' club and childcare
The resort offers a Ritz Kids program and supervised childcare/activities for children (surcharge). Ritz Kids Lake Adventures programming is offered for ages 5–12 in full- or half-day sessions and reservations are required at least 48 hours in advance.
A supervised kids' club and on-site playground mean families can book activities for children while adults use other facilities. Because childcare and club sessions are surcharge-based, check availability and pricing with the resort when you reserve.
- Ritz Kids programming: ages 5–12; full- or half-day sessions
- Supervised childcare/activities available for a surcharge
- Playground on property
| Service | Notes |
|---|---|
| Ritz Kids Lake Adventures | Ages 5–12; reservations required 48+ hours ahead |
| Supervised childcare | Available for a surcharge — reserve in advance |
| Playground | On-site and available to families |
Spa and age limits
The Spa at The Ritz-Carlton Reynolds, Lake Oconee (referred to simply as 'The Spa') is a large facility with treatment rooms, steam rooms and saunas. Spa hours are posted as 9:00 AM–6:00 PM daily.
Guests must be at least 18 years old to use The Spa’s facilities and amenities. Salon services such as hair and nails are available to minors when accompanied by a parent or guardian; minors cannot use the spa amenities unaccompanied.
- Spa hours: 9:00 AM–6:00 PM
- Spa facilities restricted to guests 18+
- Salon services available to minors only with parent/guardian
| Service | Age requirement |
|---|---|
| Spa facilities (steam/sauna/pool) | 18+ |
| Salon services (hair/nails) | Open to all ages when a minor is accompanied by a parent/guardian |
Rooms, family sleeping options and pet policy
The resort has a variety of room types suitable for families, including rooms with multiple beds, suites with sofa beds, and cottages with two or three bedrooms. Exact room names are used on property and should be referenced when booking to ensure the sleeping configuration you need.
The hotel allows up to two dogs in a ground-floor room with a non-refundable USD 150 pet fee charged on arrival. Service animals are accommodated without extra charge per the property's policy.
- Select room types include multiple-bedded options and cottages for families (see table below for examples)
- Sofa beds are available in some suites — confirm bedding at booking
- Pets: up to two dogs in a ground-floor room; $150 non-refundable fee
| Room name (exact) | Notes |
|---|---|
| Room, 1 King Bed, Balcony, Resort View | Offers 1 King or 2 Queen Beds; listed capacity up to 4 Guests |
| Room, 2 Queen Beds, Balcony, Lake View | Lake-view option with 2 Queen Beds |
| Cottage, 2 Bedrooms, Balcony, Lake View | Cottage layout for families (2 Double Beds listed) |
| Cottage, 3 Bedrooms, Balcony, Lake View (The Cottage by the Lake) | Larger cottage option — beds listed as 3 Double Beds |
Dining, family-friendly restaurants and meal coverage
The resort offers multiple on-site dining venues that welcome families, including Gaby's by the Lake (casual/poolside) and Amore del Lago (Italian; serves breakfast and dinner). Breakfast is available for a surcharge. The property is not an all-inclusive resort; meals and drinks are charged separately and can be billed to your room.
Some venues have dress codes and hours that vary by day — check the specific restaurant hours when planning family meals. The coffee shop offers quick breakfast items and coffee, useful for families with early plans.
- Family-friendly venues: Gaby's by the Lake (Casual), Amore del Lago (Smart Casual), The Coffee Shop (espresso & pastries)
- Breakfast is available for a surcharge (Amore del Lago serves breakfast daily)
- Dining charges are added to the room folio (cashless property)
| Venue | Family suitability / Notes |
|---|---|
| Gaby's by the Lake | Casual poolside dining; family-friendly |
| Amore del Lago | Italian dining; serves breakfast and dinner (family-friendly) |
| The Coffee Shop | Coffee, pastries, quick breakfast items |
